Manitto Services
Trust starts with being clear about what we can and cannot do.
Manitto is your link to local organisations and service providers.
We help you find the right people, understand each other and keep things moving through communication and coordination.
We do not replace law firms or lawyers, CAF or Patronato offices, tax advisers or accountants, estate agencies, healthcare providers or doctors, insurance or financial professionals, or emergency services. We do not make assessments or carry out work that requires professional qualifications. Instead, we help you find and communicate with the appropriate organisations or qualified professionals. Manitto’s support is distinct from the work of external professionals.
Online First, with Local Support when you need it
We start online, offer in-person support where possible and help connect you with local organisations, services or professionals when needed. Through video calls, messaging, email and phone calls, we help understand your situation, research information, explain procedures, make contact, arrange appointments, follow up and provide language support. We consider requests from different parts of Italy and from people preparing to move here, but this does not mean we can handle every task in every city. We check the relevant organisation’s procedures and the nature of each request. In-person support is available only by prior agreement on location, travel, scheduling, the nature of the work and a separate fee. We do not provide an on-call personal assistant or 24-hour standby service.
주요 지원 분야
· Guidance on residence registration, the Tessera Sanitaria and residence permits
· Explanations of how to exchange a Korean driving licence and use SPID, CIE, PagoPA and public service portals
· Identifying the relevant authorities, required documents and sequence of steps
· Explaining letters and official notices, organising documents for submission and helping complete forms where permitted
· Contacting public offices, booking appointments and connecting you with driving schools, CAF and Patronato offices, and professional
Example: We explain administrative guidance, identify the responsible office and help with a specific appointment or enquiry.
We do not provide legal assessments of immigration status, professional representation, or signing or authentication on your behalf. Procedures, documents and deadlines are checked according to the relevant organisation, location and your circumstances.
· Helping you understand publicly available information, deposits, building charges and terms for a property you have already found
· Preparing questions and helping with initial contact and follow-up communication with landlords and estate agencies
· Explaining utility bills and household expenses, and helping with enquiries and coordination involving telecoms and everyday services
· Finding and contacting plumbers, electricians, repair services and maintenance companies, and arranging visits
· Guidance on transport, city life and payment methods, plus help finding shops and local services and making bookings
Example: We help clarify the terms of a property you have found and prepare questions, or contact a repair service and arrange a visit.
We do not provide estate agency services or actively search for homes or rooms. We do not guarantee the authenticity of listings or the legal validity of tenancy agreements. Any request to find new listings must have its scope clarified before we accept it.
· General guidance on the healthcare system and procedures for accessing and registering with the SSN
· Finding doctors, hospitals and pharmacies, booking appointments and consultations, and drafting messages
· Explaining general information and helping with communication, with separate in-person support where available
· Finding insurers and authorised professionals, arranging appointments, explaining information received and helping you prepare
Example: We check how to access a healthcare provider and help contact them to book the appointment you need.
We do not advise on diagnosis, treatment or prescriptions, or provide professional interpretation of test results or medical reports. We do not guarantee access to treatment or treatment outcomes. We do not select, recommend, sell or broker insurance products. Any handling of health information and the scope of language support during appointments must be reviewed in advance.
· Helping you understand notices and communications from universities and educational institutions
· Identifying the right department, drafting emails and replies, making enquiries and following up
· Helping with appointments, language support and straightforward administrative issues
· Organising the documents, dates and next steps you need to review
Example: We help you understand a university notice, ask the relevant department a specific question, and clarify the response and what to do next.
We do not guarantee acceptance, admission or recognition of academic credits. Full admissions consultancy and academic ghostwriting are not included. Assignment proofreading is offered only as language-learning support within tutoring.
Example: We help organise the documents and questions for your consultation and book an appointment at a bank branch.
We do not select accounts or products, provide investment advice, recommend financial products or loans, guarantee that an account will be opened, or sign documents or carry out financial transactions on your behalf. We do not store PINs, OTPs, CVVs or passwords, or access your accounts independently.
· Conversation, pronunciation and individual supplementary lessons, including explanations of vocabulary, expressions and idioms
· Language corrections for sentences and assignments, everyday expressions and role-play practice
· Preparing for interviews, appointments, consultations and conversations with public offices and professionals
· Understanding cultural differences between Korea and Italy, everyday customs, social conventions and communication styles
Example: We practise expressions for a university or business presentation in Italian so you feel ready to speak for yourself.
Individual lessons can be booked separately at €20 for 60 minutes. We do not provide official or certified translations or professional interpreting, or guarantee qualifications or exam results. Details of group lessons will be shared once confirmed.
· Clarifying the situation when documents such as a passport or residence permit are lost or stolen
· Help with unexpected issues involving housing, utilities, telecoms, everyday services, universities or administration
· Identifying priority steps, the responsible authorities, official contact details and local professionals
· Helping with initial contact and language support, and organising official guidance and next steps
Example: If you lose your passport or wallet, we help clarify what happened, identify the authority to contact first, and organise initial communication and next steps.
This is not a 24-hour call-out service, immediate resolution service or medical emergency service, and it does not replace the police, hospitals or consulates. We check capacity and scope first rather than automatically applying the €79 service.
Before We Get Started
Start by Telling Us About Your Situation
Agreeing on Scope, Budget and Timing
Target Timeframes and External Waiting Times
Service Terms
이런 방식으로 돕습니다.
상황 이해와 준비
실제 연락과 후속 확인
기관·전문가 연결
지원의 경계
복잡도에 따른 청구방식
기업·기관의 행사와 미팅
이탈리아에서 행사나 미팅을 준비·진행할 때 필요한 보조와 지원도 문의할 수 있습니다. 사전 기관·업체 연락, 일정·예약 조정, 의사소통과 현장 언어 지원 등 필요한 역할을 알려주세요. 실제 제공 범위·인원·지역·일정·가격은 요청별로 확인합니다.
행사 전체 대행, 전문 동시통역, 상시 현장 인력이나 계약 대리권을 포함하는 확정 상품은 아닙니다.
FAQ / 자주 묻는 질문
어떤 서비스를 선택해야 할지 모르겠어요. 먼저 문의해도 되나요?
안내 상담, Assist, Personal은 어떻게 다른가요?
이메일이나 전화를 여러 번 하면 추가 요금이 붙나요?
표시된 지원료 외에 어떤 비용이 발생할 수 있나요?
한국에서도 이용할 수 있나요? 대면 지원도 항상 가능한가요?
문의하면 얼마나 빨리 답변받고, 업무는 언제 처리되나요?
갑자기 생긴 급한 문제도 도움받을 수 있나요?
전문가의 판단이나 기관의 최종 결과까지 책임지고 해결해주나요?
어떤 서비스가 맞을지 모르겠다면, 먼저 상황을 알려주세요.